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March 29, 2009


I'm sure I've talked to Wilson. I will never buy another HP product. The troubles I've had are enough to last a life time, all with my laptop. They are wonderful about having you send it in for repair, but each time it is restored to factory settings. Backups? yes I do backups, don't know why because I've never figured out how to restore from backup on the external hard drive I do them on. I just start all over.

Verizon is my other PITA right now. SMH! That story is to long to share.

Good luck with your power supply issue.

I hate computer problems!!!

I hope all goes well with your new power supply.

Sorry you are having such problems. So far (knock on wood a couple of hundred times), HP products have been good to me. I've had several HP printers and both our laptops are HP. Of course, in about 40 days the year is up for mine, so prime time for FUing up is almost here.

Janeywan--Backup and briefcase schemes are so rife with opportunity to screw it up that I do everything (except synchronizing my TREO with the desktop), manually. For a few years I used 5 1/4" floppy disks for backup, then several years I used 3 1/2" floppy disks. Eventually I went to backing up on CDs. For the last couple of years, I've back up on flash drives. No, I don't backup my system...that's what the hidden drive is for and yes it does take a bit of time to update everything (I keep all of the updates that are downloaded mannually on a flash drive to lessen update time)...but it's a compromise with which I can live. I don't spend my whole life doing backups, I can tell what I do have on my flash drives, and I've rarely lost a system--except during initial setup or when I choose to wipe a hard drive.

Sorry about your experience with HP. Actually, though I'm prone to complaining, HP has given me good service. In my house, today, I have (and own them, myself--not counting Hunky Husband's numerous HP devices) the following HP devices: 3 scientific calculators, 2 printers, 2 computers, and 1 PDA. Those are the ones that I can think of.

Kay Dennison--I just hate problems! Computer problems are probably a little more irritating because we don't feel knowledgable enough about them (I never, never understand the questions that the stupid little "how did we do?" surveys ask!) Thanks for your moral support.

Bogie--With my (lack of) memory, who knows; but, this is the second time I recall having a real problem with an HP product. I had to send my Hp 19C printing/programmable scientific calculator in for service in about 1979, when it was a couple of years old, because the printer head stopped moving. They got it back to me in a jiffy. Your dad bought that calculator for me and it was always my favorite! I still have the Hp 33 that I bought in 1973 to expedite work on my thesis! Battery packs for it have become so expensive that I have run it off of AC for the last 10-15 years.

This is the kind of thing that would frustrate me into shouting! I've actually taken my computer apart and inserted an new hard drive and plugged everything back in, but without guidance, and then help with drivers, I could NEVER have gotten through it. Unfortunately, I had to have the computer up and running for payroll by the end of a three day weekend, so there was no choice in how it would be done.

Still...I admit to having limited patience, and this would have fried me. YOU came through with flying colors. I don't know about you, but I've talked to enough "Wilson's" to last a lifetime!

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