Below is a paragraph from an email from a bird-watcher whom I don't even know. She belongs to the birding list serve in Kansas (she lives in the Manhattan KS area - in which Elder Brother was born in 1936) and her email was among this morning's summary of reports.
Most of us are pretty quick with our complaints when we feel ill-treated by a person, organization, or company. Try as we might, we are usually not as quick about our praise. Here is one bird-watcher's story, below.
On the Wakefield CBC [Christmas Bird Count], the lock on my tripod broke and my 20 year old [sic] Nikon scope crashed on the pavement breaking the focus mechanism. I called Nikon and they had me send it in for repairs. I received a bill for $22 and thought that is not bad considering the age and condition of the scope. Today I finally received the scope back only to open a box that contained a BRAND NEW SCOPE! I really can't believe this-a new scope for $22 and the old one was not even under warranty.
Way to go, Nikon!
I should take this opportunity to laud Parker Pen Co (or whatever its current name might be) for a similar instance. About 10 years ago, I returned a Parker fountain pen (with my name engraved on the barrel) that my parents had given me while I was in high school, some 50+ years previously, for repair. It hadn't worked in at least 30 years. They could not fix the pen because the parts were no longer made, so they sent me a nice gel-pen - without charge! The pens (old and new) were returned to me in a nice box, and I was not even charged for the postage.
Way to go, Parker!